HELP CENTER

How can we help you?

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ORDERING & PRICING
How do I place an order?
Choose a package on the Shop page and add it to your cart, use the custom quantity calculator for any other amount, or message us directly on WhatsApp, email or phone with the quantity you need. We'll confirm your total before you pay.
What packages and pricing do you offer?
Pricing starts at $10 for a single barcode and scales down per-unit the more you buy, from 5-packs up to bulk orders of 1000+. See the full list and an instant calculator for any custom quantity on the Shop page.
Can I order a quantity that isn't one of the listed packages?
Yes. The Shop page has a built-in Custom Quantity Calculator — enter any amount and it shows your total instantly, then adds it straight to your cart alongside any other packages.
Can I order more than one package at a time?
Yes — add as many different packages or custom quantities to your cart as you need, then check out once for the full order.
PAYMENT
How do I pay for my order?
Orders are finalized over WhatsApp: once you check out, we confirm your exact total and walk you through payment directly. This keeps every order personally confirmed before anything is charged.
What payment methods do you accept?
We accept standard local and mobile payment methods. Message us on WhatsApp or email and we'll walk you through the option that works best for you.
Is it safe to pay this way?
Yes — you deal directly with our team on WhatsApp for every order, so you can confirm details and ask questions before paying anything.
DELIVERY
How fast will I receive my barcode?
Within 15 minutes of your payment being confirmed, delivered straight to your email — since barcodes are a digital product, there's no physical shipping or waiting involved, no matter where in Zimbabwe you are.
What exactly do I receive?
You receive the scannable barcode image files, the underlying registered number, and a Certificate of Authenticity showing ownership has been transferred to you or your company.
Do barcodes expire, or are there renewal fees?
No. Once purchased, your barcode is yours for life — no renewal fees, subscriptions, or hidden charges, ever.
BARCODES & GS1
What is GS1 registration, and why does it matter?
GS1 registration is what makes a barcode's number official and globally unique. A barcode without genuine GS1 registration behind it can be rejected by retailers or duplicated by someone else's product — every barcode we issue is genuinely GS1-registered.
Will retailers accept my barcode?
Yes. Our barcodes are accepted by major retailers including Pick n Pay, OK, Spar, Sai Mart, Food Lovers Market, and many others, both locally and internationally.
How do I put the barcode on my product?
Print the barcode image we send you directly onto your packaging or labels, or have it professionally printed by a label supplier. Message us if you'd like advice on label printing.
Can I use the same barcode on more than one product?
No — each barcode number must be unique to a single product, including different sizes, colors or variants. You'll need a separate barcode for each variant you sell.
YOUR ACCOUNT & ORDERS
How do I create an account?
Click the account icon in the top navigation and choose "Create account" — it takes a few seconds and lets you keep track of your orders going forward.
Where can I find my past orders?
Log in and go to "My Account" — every order you've placed while logged in is listed there, each with a downloadable order summary.
Do I need an account to place an order?
No — you can check out as a guest via WhatsApp. Creating an account is optional, but useful if you order regularly and want a record of past orders.
CONTACT & SUPPORT
How do I get in touch?
WhatsApp is the fastest way to reach us. You can also email sales@authenticbarcodes.co.zw or visit our Contact page for a message form and office details.
Do you have a physical office I can visit?
Yes — we have two offices: our Harare Branch and our Bulawayo Head Office. Full addresses and maps are on the Contact page.
How quickly do you respond?
We aim to reply within minutes during business hours, especially on WhatsApp.

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